Not Our Intent, But It’s What Happens
Helen’s face dropped. Her smile disappeared. “Sounds like manipulation,” I said. “But, but, what do you mean?” she gasped, not in desperation, but surprise. “I mean, most of the things we do, as...
View ArticleWhich Truth?
“It’s like they fight all the time,” Sheldon explained. “Each manager thinks they know how to run the whole company, if I would just step out of the way.” “What’s happening, explain the friction?” I...
View ArticleObesity
“Yes, luck would be easier to blame things on,” I nodded. “Luck is something outside of our control. It is popular, because it allows us to be off the hook on accountability.” Carson chimed in. “Good...
View ArticleThe Force
“Okay, I’ll bite,” I said. “How did you get that from Star Wars?” Dalton shifted in his chair. “Look, it all started with a calamity on the shop floor. Materials were late, a machine broke down and...
View ArticleThe Dark Side
“Do you think that a change in your thinking can change the outcome of the circumstances with your team? Do you believe that a thought has the power to do that?” I asked. Dalton was slow to reply. “My...
View ArticleInside Critic
“There is a next step?” Dalton repeated. “Yes,” I replied. “Did you think that just having confidence was going to solve the problems your team is trying to work through? Positive thinking will only...
View ArticleFreedom and Responsibility
Freedom and responsibility are linked. Problems occur when they are decoupled. In a strict rules-based environment, where all behavior is dictated and abnormal behavior punished, there is little need...
View ArticleUnder the Rug
“I had such high hopes for her,” Mark explained. “We watched her, promoted her to our executive management team, encouraged her. And, she is failing. I don’t know what to do. I don’t want to dampen her...
View ArticleAccountability and Responsibility
I often hear the words “accountability” and “responsibility” used interchangeably. I have to interject, the words are different. Accountability refers to the output, the deliverable, the objective, the...
View ArticleResponsibility, Accountability and Authority
Words mean things. One of the biggest problems with managerial practices and the concepts constructed to support them, is the lack of clarity. And whenever things are not clear, people make stuff up,...
View ArticleThe Big Question No One Ever Asks
“So, what do you think made the difference?” I asked. Julia was debriefing her meeting with the team. “The team is really a good team,” Julia began, “but they were allowed to create an environment...
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